U.S. Carrier Travel Policies

U.S. airlines comply with all federal laws and regulations. The Department of Transportation’s website addresses important questions regarding airline refund requirements, including:

  • Am I entitled to a refund?
  • What if I purchased or reserved my ticket through a travel agent or online travel agency?
  • How quickly is an airline, travel agent, or online travel agency required to process a refund?

U.S. carriers are committed to making accommodations that are responsive to travelers’ needs during this unprecedented time and have worked since the early stages of this pandemic to respond to customers and update travel policies to offer increased flexibility.

Please check with your carrier for the most up-to-date policies.

American Airlines

American Airlines has eliminated change fees for all domestic and short-haul international flying on Premium Cabin, Premium Economy and Main Cabin fares. Basic Economy fares bought on or after April 1, 2021, are non-refundable and non-changeable.

Click here to learn more.

Alaska Airlines

If your flight is affected by a schedule change, Alaska will move you to the next available flight.

If your new flight schedule was changed by more than one hour, you have some options:

  • Change your flight online to one that better suits your schedule — up to 1 day earlier or later.
  • Cancel your trip online and receive future travel credit.
  • Contact Alaska Airlines to cancel your trip and receive a refund to your original form of payment.

If your flight was canceled, Alaska will move you to the next available fIf your plans change at any time, there are no fees to change or cancel Main and First-Class fares. A fare difference may apply.

Otherwise, you have some options:

  • Change your flight online to one that better suits your schedule — up to 3 days earlier or later.
  • Cancel your trip online and receive future travel credit.
  • Contact Alaska Airlines to cancel your trip and receive a refund to your original form of payment.

If your plans change at any time, there are no fees to change or cancel Main and First Class fares. A fare difference may apply.

Note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. If you voluntarily canceled your trip and received a future travel credit before the flight cancellation, you are not eligible for a refund.

Click here to learn more.

Delta Air Lines

There are NO change fees for:

  • Delta tickets purchased for travel with the U.S., Puerto Rico and the USVI.
  • Delta tickets purchased for travel originating in North America to anywhere in the world, including flights operated by joint venture and code share partners.
  • Travel between the Caribbean and the U.S. and Mexico

Basic Economy tickets are nonrefundable and non-changeable. Learn more about Basic Economy cancellation flexibility and how Basic Economy tickets may be canceled for a partial eCredit.

Delta continues to provide full refunds to passengers requesting them when the company has cancelled a flight or made a significant schedule change.

Click here to learn more.

Hawaiian Airlines

Hawaiian Airlines passengers can reschedule any Main Cabin and First Class tickets purchased or expiring in 2021 until Dec. 31, 2022.

Passengers may cancel a reservation at any time and use the value towards the purchase of a new flight. This credit must be used and travel must begin no later than Dec. 31, 2022. A fare difference may apply should your new ticket exceed the price of your original ticket.

Main Cabin Basic tickets purchased after Oct. 31, 2021 are non-changeable, according to Hawaiian Airlines’ standard fare rules for this product.

Click here full list of tickets that can be changed without a fee under Hawaiian Airlines waivers.

Click here to learn more.

JetBlue

There are no change or cancellation fees on most of our fares, except Blue Basic.

Blue Basic fares ticketed from June 8 – August 24, 2021 and after November 1, 2021 are subject to a change/cancel fee of $100 per person for travel wholly within the U.S., Caribbean, Mexico or Central America, or $200 per person for all other routes. Fare difference and fare rules on date of change apply.

Click here to learn more.

Southwest

Nonrefundable tickets (Wanna Get Away fares) not flown on the travel date, but canceled in accordance with Southwest’s No Show Policy, it is converted into a flight credit that can be used for a future trip.

Business Select®, Anytime, and Wanna Get Away Plus™ fares are eligible for a Transferable Flight Credit™. Transferable Flight Credit allows you to transfer your flight credit to someone else.

Refundable tickets not flown on the travel date can also be applied to future travel. Southwest does not charge fees to change or cancel flights, although applicable fare differences may apply.

Click here to learn more.

United

United Airlines has permanently eliminated change fees for most economy and premium cabin tickets for travel within the United States, or between the U.S. and Mexico or the Caribbean. There also won’t be change fees for other international travel originating in the U.S.

For all other standard Economy and premium cabin tickets issued by January 31, 2022, or Basic Economy tickets issued by April 30, 2021, you can change your flight without a change fee.

Click here to learn more.

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