Statement by A4A President and CEO Nicholas E. Calio Applauding the Executive Order on Customer Experience

December 13, 2021

WASHINGTON, December 13, 2021 – As U.S. airlines prepare to reunite families, friends and loved ones over the holiday travel season, we want to applaud the Administration and federal agencies – including the Transportation Security Administration (TSA) and U.S. Customs and Border Protection (CBP) – for their efforts to prioritize a safe, seamless air travel experience for all travelers.

We appreciate the initiatives in today’s Executive Order, “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government,” that will make the passport renewal process more efficient for travelers. In addition, advanced security technologies will help relieve congestion at TSA checkpoints and provide for a smoother journey.

We are encouraged that Americans have been returning to the skies at a rapid pace over the past several months and look forward to welcoming back even more customers during the holidays. We will continue to work collaboratively with the Administration and federal agencies as we look toward a full recovery of the airline industry.