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Industry Insights

Customer Satisfaction Continues to Rise as Construction Booms

U.S. airlines fly a record 2.4 million passengers and more than 58,000 tons of cargo every day, and U.S. passenger airlines serve over 800 airports in 80 countries. As Americans and foreign visitors are filtering in and out of the nation’s airports, they’re seeing and experiencing the improvements, and it shows: the overall customer satisfaction […]

REAL ID: What’s in Your Wallet?

Every day, 2.4 million passengers board U.S. airlines to visit family, see friends, conduct business or enjoy a vacation. Exactly one year from today, each and every one of those 2.4 million travelers will be required to comply with security changes at TSA checkpoints. Effective on October 1, 2020, travelers must have a REAL ID […]

Airlines Getting Greener and Flying Cleaner

More people are flying than ever before. But while many passengers know that our fares have never been lower, most don’t know that our planes have never been greener. Commercial aviation contributes just 2 percent of the nation’s greenhouse gas emissions. Even so, U.S. airlines are continuously investing in more fuel-efficient aircraft and engines, developing […]

New Rules for Animals in the Sky

Take a look around the airport or airplane the next time you fly. You’ll quickly notice that the number of people traveling with “emotional support animals” is surging. Last year, more than a million passengers flew with emotional support animals (ESAs) on U.S. airlines. In 2017, U.S. airlines saw a nearly 60 percent growth in […]

U.S. Airlines and the FAA: Working Together to Keep Your Flight On Time

Four out of every five U.S. airline flights arrive on time, meaning within 15 minutes of their scheduled arrival. Air travelers want to see that on-time performance improved, and so do the airlines. That’s exactly why our carriers and the Federal Aviation Administration have been working hard this summer on a new program to improve […]

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