U.S. airlines are committed to offering a high level of customer service and providing a positive and safe flight experience for all passengers, most especially passengers with disabilities in need of additional assistance or traveling with mobility aids.
A4A’s member airlines have long been engaged in a variety of initiatives to increase air travel accessibility and meet or exceed all Department of Transportation (DOT) accommodation standards. We are committed to continuing to work with the disability community, aircraft and mobility aid manufacturers and safety regulators to explore safe and feasible solutions that reduce barriers to air travel.
A4A member airlines have pledged to improve passenger accessibility at various points of the travel experience and support the rights of passengers with disabilities as set forth in the Department of Transportation’s (DOT) Airline Passengers with Disabilities Bill of Rights.
A4A members pledge to improve passenger transfers between mobility aids and/or seats and the handling of mobility aids, including facilitating improvements by our services providers.
U.S. airlines are taking steps to improve accessibility services training for frontline employees and implement company-wide passengers with disabilities inclusion education.
A4A member airlines will establish passenger accessibility advisory groups within their airlines to work directly with the disability community to improve policies and operations.
U.S. airlines support the study and development of feasible aircraft accessibility features, including roll-on/roll-off capabilities for passengers traveling with personal mobility aids.
The adoption and availability of airworthy mobility aids for the disability community will facilitate the safety for the passenger and the aircraft.