A4A Urges Department of Transportation to Put Customers First

WASHINGTON, May 21, 2014 – Airlines for America (A4A), the industry trade organization for the leading U.S. airlines, issued the following statement regarding the Department of Transportation’s (DOT) Proposed Rulemaking:

Airlines strongly support full transparency, and already ensure that all pricing information is available as defined by the DOT’s previous consumer rule.

We believe this proposal overreaches and limits how free markets work and will have negative consequences. The government does not prescriptively tell other industries (hotels, computer makers, rental car companies) how they should sell their products, and we believe consumers are best served when the companies they do business with are able to tailor products and services to their customers.  By proposing that airlines provide information on some ancillary options to a duopoly of Global Distribution System (GDS) providers, DOT’s rule likely would further increase airline expense, and force airlines to pass on the additional costs to customers in the form of higher fares or reduced levels of air service. Even the DOT’s cost-benefit analysis of this new proposed rule indicates that the costs outweigh the benefits.

The marketplace is already working, as several airlines have reached agreements with GDSs, and we ask that DOT put customers first and let the market work and not distort it with the unintended consequence of this proposed rule.


Annually, commercial aviation helps drive $1.7 trillion in U.S. economic activity and more than 10 million U.S. jobs. U.S. airlines fly 2.4 million passengers and more than 58,000 tons of cargo each day. Airlines for America (A4A) advocates on behalf of the American airline industry as a model of safety, customer service and environmental responsibility and as the indispensable network that drives our nation’s economy and global competitiveness.

A4A works collaboratively with the airlines, labor, Congress, the Administration and other groups to improve aviation for the traveling and shipping public.

For more information about the airline industry, visit our website airlines.org and our blog, A Better Flight Plan, at airlines.org/blog.

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