WASHINGTON, Nov. 19, 2015 – Airlines for America (A4A), the industry trade organization for the leading U.S. airlines, today applauded an amendment filed to the Senate FY2016 Transportation, Housing and Urban Development and Related Agencies (THUD) appropriations bill by Senators Ed Markey (D-MA), John Thune (R-SD) and Bill Nelson (D-FL), which would protect consumers by ensuring all airline ticket sellers are held to the same standards, such as providing timely refunds to passengers, 24-hour ticket hold and cancellation requirements and prompt responses to consumer inquiries.
The Markey amendment would remove language from the Senate FY2016 THUD bill that exempts online travel agencies and metasearch sites, like Google and TripAdvisor, from consumer protections that would apply to airlines and all other ticket agents.
“Customers deserve to know that, no matter where they shop for or purchase their ticket, they are protected by the same standards of transparency and customer service. We applaud Senator Markey, Chairman Thune and Ranking Member Nelson for their leadership to ensure that all entities displaying or selling airline tickets, including online travel agents and metasearch sites, are operating on a level playing field.”
Airlines for America (A4A) members are Alaska Airlines, American Airlines, Atlas Air, Delta Air Lines, FedEx, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, United Airlines and UPS. Air Canada is an associate member.
A4A advocates on behalf of the leading U.S. airlines, both passenger and cargo carriers. A4A works collaboratively with industry stakeholders, federal agencies, the Administration, Congress, labor and other groups to improve aviation for the traveling and shipping public.