COVID-19: U.S. Carrier Travel Policies

U.S. airlines comply with all federal laws and regulations. The Department of Transportation’s website addresses important questions regarding airline refund requirements, including:

  • Am I entitled to a refund?
  • What if I purchased or reserved my ticket through a travel agent or online travel agency?
  • How quickly is an airline, travel agent, or online travel agency required to process a refund?

U.S. carriers are committed to making accommodations that are responsive to travelers’ needs during this unprecedented time and have worked since the early stages of this pandemic to respond to customers and update travel policies to offer increased flexibility.

Please check with your carrier for the most up-to-date policies.

American Airlines

American Airlines has eliminated change fees for all domestic and short-haul international flying on Premium Cabin and Main Cabin fares.

Click here to learn more.

Alaska Airlines

Beginning January 1, 2021, change fees will be eliminated on Main and First Class fares everywhere Alaska flies.

Alaska Airlines has waived all change and cancellation fees for tickets purchased between February 27, 2020 and April 30, 2021. If customers purchased a Saver fare for travel between February 27, 2020 and April 30, 2021, they may cancel without a fee and deposit the funds or receive a credit certificate for future travel one year from the original travel date. If customers purchased a nonrefundable First Class, main, or award ticket for travel between February 27, 2020 and April 30, 2021, they may cancel without a fee and new travel must be completed one year from the original travel date.

Click here to learn more.

Delta Air Lines

Delta’s travel credit extension goes through December 31, 2022 for all tickets purchased or expiring in 2021. Relatedly, Delta’s SkyMiles did not expire prior to the pandemic and that policy continues.

In addition there are NO change fees for:

  • Delta tickets purchased for travel with the U.S., Puerto Rico and the USVI.
  • Delta tickets purchased for travel originating in North America to anywhere in the world, including flights operated by joint venture and code share partners.
  • Travel between the Caribbean and the U.S. and Mexico

*Basic economy fares purchased after May 1, 2021 are excluded from the above.

Delta continues to provide full refunds to passengers requesting them when the company has cancelled a flight or made a significant schedule change.

Click here to learn more.

Hawaiian Airlines

Hawaiian Airlines passengers can reschedule Main Cabin and Premium Cabin fares (including award flights) without change fees under Hawaiian’s COVID-19 travel waivers listed below:

  • Main Cabin Basic tickets purchased between May 1 and Aug. 16, 2021 for travel on or before Oct. 31, 2021: Changes can be made without a fee. Please note that a fare difference may apply.
  • Main Cabin Basic tickets purchased between Aug. 17 and Oct. 31, 2021 for travel on or after Aug. 17, 2021: Changes can be made without a fee. Please note that a fare difference may apply.
  • Tickets (including award flights) purchased between Jan. 1 and April 30, 2021: No change fees for any changes made before the ticket expires. Any ticket purchased on or after Jan. 1, 2021 is valid for up to one year from the original date of purchase. Please note that a fare difference may apply for each change that is made.
  • Tickets (including award flights) purchased between March 1 and Dec. 31, 2020: No change fees for any changes made before the ticket expires. Tickets under this waiver are valid for up to two years from the original date of purchase. Please note that a fare difference may apply for each change that is made.
  • Tickets (including award flights) purchased before March 1, 2020 with travel dates between March 1, 2020 and Feb. 28, 2021: No change fees for rebooked travel that begins on or before May 31, 2022. Please note that a fare difference may apply for each change that is made.

Click here to learn more.

JetBlue

JetBlue is waiving change/cancel fees for customers with existing bookings made through May 31, 2021. For voluntary cancellations, funds will be issued as a JetBlue Travel Bank Credit, valid for 24 months from the date of issuance.

Click here to learn more.

Southwest

For a nonrefundable ticket (or a “Wanna Get Away” fare), Southwest will provide a full cash refund upon request when Southwest cancels a flight, when there is a significant delay, or when there is a significant schedule change.   

When the Customer voluntarily changes the itinerary (or cancels) for a Wanna Get Away fare, then Southwest offers travel credit (in lieu of cash).  

Due to the COVID-19 pandemic, Southwest extended the expiration date of travel credits to September 7, 2022, for all Customers whose credits were set to expire or were created between March 1, 2020, and September 7, 2020.  

For all other tickets not flown on the travel date, but canceled in accordance with Southwest’s No Show Policy, the Customer may apply 100% of those credits toward future travel for up to one year from the original purchase date or by the earliest expiration date of the applied credits. 

Southwest does not charge any change/cancelation fees for any tickets sold or for any credits applied for future travel.

Click here to learn more.

United

United Airlines has permanently eliminated change fees for most economy and premium cabin tickets for travel within the United States. This includes Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.

For all other destinations, change fees are waived through May 31, 2021. Most Basic Economy tickets are excluded.

Click here to learn more.

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