COVID-19: U.S. Carrier Travel Policies

U.S. airlines comply with all federal laws and regulations. The Department of Transportation’s website addresses important questions regarding airline refund requirements, including:

  • Am I entitled to a refund?
  • What if I purchased or reserved my ticket through a travel agent or online travel agency?
  • How quickly is an airline, travel agent, or online travel agency required to process a refund?

U.S. carriers are committed to making accommodations that are responsive to travelers’ needs during this unprecedented time and have worked since the early stages of this pandemic to respond to customers and update travel policies to offer increased flexibility.

Please check with your carrier for the most up-to-date policies.

American Airlines

American Airlines has eliminated change fees for all domestic and short-haul international flying on Premium Cabin and Main Cabin fares.

American Airlines is waiving change fees on existing and new tickets bought by September 30, 2020, for travel through December 31, 2020. This offer includes AAdvantage® award tickets. Customers may owe any difference in ticket price when you rebook your trip. Customers are allowed to change your origin and destination cities. Customers may have until December 31, 2021, for future travel. In some instances, ticket validity may be less.

Also, any passengers with a ticket expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021.

Click here to learn more.

Alaska Airlines

Beginning January 1, 2021, change fees will be eliminated on Main and First Class fares everywhere Alaska flies.

Alaska Airlines has waived all change and cancellation fees for tickets purchased between February 27 and September 8. If customers purchased a Saver fare for travel between February 27, 2020 and September 8, 2020, they may cancel without a fee and deposit the funds or receive a credit certificate for future travel one year from the original travel date. If customers purchased a nonrefundable First Class, main, or award ticket for travel between February 27, 2020 and September 8, 2020, they may cancel without a fee and new travel must be completed one year from the original travel date.

Click here to learn more.

Delta Air Lines

Delta is making it easier for customers to book, change or cancel their travel plans by eliminating change fees permanently for tickets purchased for travel within the U.S.

Delta is waiving change fees for travel impacted by coronavirus, including any flights purchased before April 17, 2020, departing March 2020 through March 2021 and all tickets purchased March 1 through December 31, 2020.

If your travel is eligible for a waiver, you can move your travel dates and even select a new destination. Your unused ticket will be applied toward your new flight, and in some instances a fare difference will apply. If the new fare is lower, you will receive an eCredit for the difference. If the new fare is higher, the difference will be collected. The fare difference will be waived for changes to existing travel March through September 2020 if originally purchased before April 17th and traveling to the same destination before September 30, 2020.

Click here to learn more.

Hawaiian Airlines

Hawaiian Airlines passengers can reschedule domestic and international flights without change fees.

For tickets (including award flights) purchased between March 1 and December 31, 2020: No change fees for any changes made within two years of the original ticket purchase date. A fare difference may apply. For tickets (including award flights) purchased before March 1, 2020 with travel dates between March 1, 2020 and Feb. 28, 2021: No change fees for rebooked travel that begins on or before May 31, 2022. A fare difference may apply.

Click here to learn more.

JetBlue

JetBlue is waiving change/cancel fees for customers with existing bookings made through February 28, 2021. For voluntary cancellations, funds will be issued as a JetBlue Travel Bank Credit, valid for 24 months from the date of issuance.

Click here to learn more.

Southwest

Southwest does not charge fees to change or cancel flights. Southwest Airlines has extended the expiration date of some travel funds. Passengers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022. Any travel funds created because the passenger cancels a flight between March 1 – September 7, 2020, will expire September 7, 2022. Passengers may convert qualified travel funds to Rapid Rewards® points now through December 15, 2020.

Click here to learn more.

United

United Airlines has permanently eliminated change fees for most Economy and premium cabin tickets for travel within the United States. This includes Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.

For all other destinations, change fees are waived through December 31, 2020.

Click here to learn more.

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