COVID-19: U.S. Carrier Travel Policies

U.S. airlines comply with all federal laws and regulations. The Department of Transportation’s website addresses important questions regarding airline refund requirements, including:

  • Am I entitled to a refund?
  • What if I purchased or reserved my ticket through a travel agent or online travel agency?
  • How quickly is an airline, travel agent, or online travel agency required to process a refund?

U.S. carriers are committed to making accommodations that are responsive to travelers’ needs during this unprecedented time and have worked since the early stages of this pandemic to respond to customers and update travel policies to offer increased flexibility.

Please check with your carrier for the most up-to-date policies.

American Airlines

American Airlines is waiving change fees on existing and new tickets for summer travel through September 30, 2020. Customers owe any difference in ticket price when rebooking a trip. Customers are allowed to change their origin and destination cities as part of this offer. Travel must be completed by December 31, 2021.

Click here to learn more.

Alaska Airlines

Alaska Airlines has waived all change and cancellation fees for tickets purchased on/before February 26. and for tickets purchased to July 31. If customers purchased a Saver fare for travel between February 27, 2020 and July 31, 2020, they may cancel without a fee and deposit the funds or receive a credit certificate for future travel one year from the original travel date. If customers purchased a nonrefundable First Class, main or award ticket for travel between February 27, 2020 and July 31, 2020, they may cancel without a fee and new travel must be completed one year from the original travel date.

Click here to learn more.

Delta Air Lines

Delta is waiving change fees and Award redeposit fees for travel impacted by coronavirus. This applies to all domestic and international travel departing March through September 30, 2020, as well as all tickets purchased between March 1 and July 31, 2020. Passengers may change to a different flight and the change fee will be waived; however, a difference in fare may apply. Passengers may also cancel their flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date.

Click here to learn more.

Hawaiian Airlines

For tickets purchased between March 1 and July 31, 2020: No change fees for any changes made within two (2) years of the original ticket purchase date. A fare difference may apply. Tickets purchased before March 1, 2020 with travel dates between March 1 and Sept. 30, 2020: No change fees for rebooked travel that begins on or before May 31, 2022. A fare difference may apply.

Click here to learn more.

JetBlue

JetBlue suspended change and cancellation fees for all fares for customers traveling through January 4, 2021 for any tickets purchased by July 31, 2020. For voluntary cancellations, funds will be issued as a JetBlue Travel Bank Credit, valid for 24 months from the date of issuance.

Click here to learn more.

Southwest

Passengers must cancel their flight at least 10 minutes before its scheduled departure, the funds used to pay for a nonrefundable ticket with an extended expiration date of some travel funds. Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022. Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022.

Click here to learn more.

United

Passengers have until July 31 to change or cancel any travel booked through the end of the year without fees. For additional flexibility, if passengers make new travel plans by July 31, they will be able to change or cancel those flights booked with no change fee.

Click here to learn more.