A Better Flight Plan
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Member Monday

Our member airlines work hard every day to provide high-quality customer service, delivering passengers and packages safely to their final destinations. Through the transfer of people and goods, U.S. airlines connect us to cultures and traditions across the world, truly making it a smaller place.

While as passengers we may not always be witness to their great work, the evidence is all around us. In case you missed it, here are highlights from our member airlines last week.


American Airlines

Alexander Goodwin, a 9-year-old fighting Ewing Sarcoma, was greeted by a welcoming American Airlines crew onboard his flight to Disney World.



New year, new you? Let this FedEx employee’s 100-pound health transformation inspire you to stick with your 2017 goals!


Southwest Airlines

If you’ve ever felt queasy at 35,000 feet, you’ll appreciate the notes of encouragement one Southwest passenger leaves behind! This Hallmark artist and Southwest frequent flier shares her clever drawings for other passengers to find in their seatback pockets.


United Airlines

Congratulations to United flight attendant Felicia McMillan for being honored by The Street for one of 2016’s Top Six Airline Customer Service Moments!

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