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Air Travel Satisfaction Rising as More People Take to the Skies

Did you know that more than 895 million passengers flew through U.S. airports in 2015? That’s an average of approximately 2.5 million air travelers every single day, just in the U.S. alone. As the cost of flying continues to fall, the accessibility of air travel continues to grow and so does the number of passengers on airplanes. To some, keeping millions of people happy might seem like a daunting and nearly impossible task. But to our U.S. airlines, each day is an exciting challenge that provides the opportunity to improve and ensure the best possible experience for those who fly.

And it just so happens, hard work doesn’t go unnoticed. Eighty percent of 2015 flyers reported that they were satisfied with their air travel experience. For those who have TSA PreCheck or CBP Global Entry those numbers rise even higher, 82 percent and 95 percent respectively.

So what exactly do travelers find so satisfying about flying? For starters, the affordability of today’s fares make flying possible for just about everyone. Eighty-six percent of Americans who flew in 2015 said that the total travel price is the most important factor when deciding to fly. That’s why two-thirds of travelers prefer to pay à la carte pricing for their tickets—so they have the freedom to customize their ticket price by purchasing only the services they want.

Passengers also value onboard comfort and space for carry-on bags, which is why the airlines have been investing in bigger, brand-new planes that provide more leg room and overhead space for carry-ons.

Air travel is not one-size-fits all. Each passenger has varying needs and expectations for their flight experience and our airlines are listening and working hard to provide everyone with a great trip, from gate to final destination.

To learn more about this year’s State of Air Travel in the United States annual survey, please visit survey.airlines.org.

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