STATEMENT
WASHINGTON, Nov. 22, 2006 – The Air Transport Association (ATA), the industry organization representing leading U.S. airlines, today issued the following statement regarding the results of the Department of Transportation (DOT) Inspector General’s Follow-Up Review on the Performance of U.S. Airlines in Implementing Selected Provisions of the Airline Customer Service Commitment:
“The DOT Inspector General’s report found airlines’ customer service commitments are intact and incorporated in airlines’ contracts of carriage,” said ATA President and CEO James C. May. “While the report notes a few areas for improvement, the airlines have worked diligently to reduce the rate of annual complaints 70 percent since 2000.”
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