Customer Services, Security & Airports

cargo info

This section includes air cargo topics such as live animals, hazardous cargo, US mail and special items transported such as human remains.

Air Travel for Your Pet

This document is designed to provide general guidelines to assist customers with safely transporting their pets by air.

Traveling with Batteries & Electronics

Information to assist passengers who are traveling with electronics and spare batteries.

passenger info

This section provides useful reference information for passenger airline customers as well as passenger-related regulatory or governmental activities.

Air Travel for Your Pet

This document is designed to provide general guidelines to assist customers with safely transporting their pets by air.

Traveling with Batteries & Electronics

Information to assist passengers who are traveling with electronics and spare batteries.

Customers First 12 Point Customer Service Commitment

ATA members are committed to providing the highest possible level of service to our customers. This section describes the commitment.

H1N1 (Swine) Influenza Information

ATA remains in close contact with the Centers for Disease Control (CDC) and Department of Transportation (DOT) on actions that the U.S. Government is taking to combat the spread of the swine influenza to and within the United States.

airports

ATA and its member airlines are actively engaged in many airport-related activities, including the development and maintenance of airport infrastructure and the financing of airport operations. This section includes a primer on airports and related airport activities.

Questions and Answers on Airports

This Questions and Answers document provides basic information about commercial airport operations.

ATA Statement on DOT LaGuardia Schedule Reduction Announcement

ATA statement regarding the announcement by the Department of Transportation (DOT) on the final plan to reduce the hourly cap on flight operations at LaGuardia from 75 to 71.

Passengers and Cargo by Airport

FAA airport category descriptions and traffic data

security

This section covers cargo, pass-enger and bagg-age screening, security of airport areas, aircraft, passengers and employees.

TSA Secure Flight Program

Passenger information related to the Transportation Security Administration Secure Flight Program

ATA Comments on TSA Large Aircraft Security Program (LASP) NPRM

ATA filed comments on the TSA Notice of Proposed Rulemaking (NPRM) that seeks to amend the Twelve-Five Standard Security Program and the Private Charter Standard Security Program (PCSSP), and to apply new security requirements to all aircraft weighing more than 12,500 pounds. (February 27, 2009)