Customer Services, Security & Airports
In this section:   cargo infopassenger infosecurityairports

Customer Services, Security & Airports

  cargo info

This section includes air cargo topics such as live animals, hazardous cargo, US mail and special items transported such as human remains.

Air Travel for Your Pet

This document is designed to provide general guidelines to assist customers with safely transporting their pets by air.

Traveling with Batteries & Electronics

Information to assist passengers who are traveling with electronics and spare batteries.

passenger info

This section provides useful reference information for passenger airline customers as well as passenger-related regulatory or governmental activities.

Traveling with Batteries & Electronics

Information to assist passengers who are traveling with electronics and spare batteries.

Air Travel for Your Pet

This document is designed to provide general guidelines to assist customers with safely transporting their pets by air.

Customers First 12 Point Customer Service Commitment

ATA members are committed to providing the highest possible level of service to our customers. This section describes the commitment.

airports

ATA and its member airlines are actively engaged in many airport-related activities, including the development and maintenance of airport infrastructure and the financing of airport operations. This section includes a primer on airports and related airport activities.

Questions and Answers on Airports

This Questions and Answers document provides basic information about commercial airport operations.

Air Transport Association Comments on DOT Airport Rates and Charges Policy

ATA issued a statement regarding the DOT's changes to the FAA Policy on Airport Rates and Charges.

  security

This section covers cargo, pass-enger and bagg-age screening, security of airport areas, aircraft, passengers and employees.

Registered Traveler Program

ATA Letter to airport directors explaining airline opposition to the Registered Traveler (RT) Program

ATA Says U.S. Government is Responsible for Collection of Biometric Information Under US-VISIT Exit Program

ATA issued a statement calling on the U.S. government to assume full responsibility for implementation of US-VISIT Exit procedures.

Counter MANPADS Deployment - What's the Debate About

What is the MANPADS debate all about? (October 2006)