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The U.S. aviation system is the largest and most extensive aviation system in the world.
 
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Passenger Information
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what the experts say:
“We’ve come a long way in the first century of powered flight, and when technological advances and innovations are coupled with dedicated airline employees, there is no limit to how far air travel can evolve in the future.”
2010 Economic Report, Air Transport Association
2010 ATA Economic Report, 08/19/2010
Passenger Information
The airline industry is committed to providing quality customer service to the several million passengers who travel daily – safely, efficiently and economically. Good customer service assures returning customers, and we know that customer satisfaction is a clear sign that the business is operating smoothly and efficiently. This section provides useful reference information for passengers for planning, preparation and travel, as well as passenger-related regulatory and governmental activities. Passenger travel tips, special information related to traveling with pets and other information is included, as well as the ATA member customer service commitments.
featured content:
Traveling with Batteries & Electronics
Information to assist passengers in traveling with battery-powered devices.
Hurricane Earl Travel Advisories
Hurricane Earl could impact flight operations over the next few days. Air travelers are strongly encouraged to check with their airline for the latest travel guidance and policies.
Passenger Travel Tips
This resource page is available to assist passengers as they plan and prepare to depart for travel.
Air Travel for Your Pet
document is designed to provide general guidelines to assist customers with safely transporting their pets by air.
ATA Notes Airfares* Return to 1999 Levels; Hopeful End to “Lost Decade”(07/28/2010)
ATA responds to the DOT BTS First-Quarter 2010 report on airfares.
ATA Response to the Transportation Security Administration Acknowledgment of Overcharging Airlines on Fees Dating Back to 2005(06/24/2010)
ATA statement regarding acknowledgement by TSA of overcharging airlines on ASIF fees.
ATA Comments on DOT Airline Passenger-Protection Rulemaking(06/02/2010)
ATA has issued a statement regarding the passenger-protection NPRM issued today by the DOT.
CBP/TSA Summer 2010 Travel Tips(05/27/2010)
In anticipation of the summer travel season, U.S. Customs and Border Protection (CBP) and the Transportation Security Administration (TSA) joined efforts to provide travel tips to summer travelers.
ATA Comments on Media Reports That the United Kingdom Will Pursue Another Unjustified Flight Tax(05/13/2010)
ATA says further burdening airlines with another tax will hurt passengers and shippers.
ATA Estimates Modest Growth in Number of Summer Passengers(05/12/2010)
ATA announced details of its annual summer air travel forecast.
Customers First 12-Point Customer Service Commitment(04/12/2010)
ATA members are committed to providing the highest possible level of service to our customers. This page describes the commitment.
TSA Heightened Security Measures(04/12/2010)
The Transportation Security Administration is currently requiring enhanced security measures for all flights departing from non-U.S. locations to the United States.
Dealing With Delays(04/12/2010)
Airlines make every effort to avoid or minimize these disruptions, and to provide essential needs for customers when lengthy ground delays do occur. However, passengers also can take steps to be prepared to deal with an unexpected lengthy onboard delay.
TSA Secure Flight Program(04/12/2010)
Passenger information related to the Transportation Security Administration Secure Flight Program.
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