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The U.S. aviation system is the largest and most extensive aviation system in the world.
 
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Passengers & Cargo:
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Passenger Information
Cargo Information
Delays
what the experts say:
“We’ve come a long way in the first century of powered flight, and when technological advances and innovations are coupled with dedicated airline employees, there is no limit to how far air travel can evolve in the future.”
2010 Economic Report, Air Transport Association
2010 ATA Economic Report, 08/19/2010
Passenger Information
Passenger Information
The airline industry is committed to providing quality customer service to the several million passengers who travel daily – safely, efficiently and economically. Good customer service assures returning customers, and we know that customer satisfaction is a clear sign that the business is operating smoothly and efficiently. This section provides useful reference information for passengers for planning, preparation and travel, as well as passenger-related regulatory and governmental activities. Passenger travel tips, special information related to traveling with pets and other information is included, as well as the ATA member customer service commitments.
Hurricane Earl Travel Advisories(09/04/2010)
Hurricane Earl could impact flight operations over the next few days. Air travelers are strongly encouraged to check with their airline for the latest travel guidance and policies.
ATA Notes Airfares* Return to 1999 Levels; Hopeful End to “Lost Decade”(07/28/2010)
ATA responds to the DOT BTS First-Quarter 2010 report on airfares.
Cargo Information
Cargo refers to anything other than passengers, carried for hire, including both mail and freight. This section provides policy and regulatory information related to air cargo topics such as hazardous cargo, U.S. mail and other items. Also included are useful links to government agencies that regulate air cargo, common cargo terms and definitions, and other resources that provide information about air cargo.
Air Cargo Security Report(07/08/2010)
GAO has announced the public release of their Air Cargo Security Report and related testimony.
TSA Letter to Air Cargo Supply Chain Stakeholders(05/24/2010)
TSA Explains Changes to 2010 Cargo Screening Requirements
Delays
Delays
The primary factor that can improve the passenger experience and customer service is mitigating delays. Delays are both frustrating to passengers and disruptive and costly to airlines; it is in the airlines’ own self-interest to minimize and avoid them, if possible. Although the vast majority of delays are out of airlines’ control, ATA member airlines have worked diligently to address past deficiencies, and they will continue their efforts to improve those factors that are within their control. This section describes the cost of delay, solutions to reducing delay and provides informational tools that passengers can use when preparing to travel.
Annual and Per-Minute Cost of Delays to U.S. Airlines(05/13/2010)
Estimated cost of delays per minute of block time, relative to schedule
Dealing With Delays(04/12/2010)
Airlines make every effort to avoid or minimize these disruptions, and to provide essential needs for customers when lengthy ground delays do occur. However, passengers also can take steps to be prepared to deal with an unexpected lengthy onboard delay.


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