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| The U.S. aviation system is the largest and most extensive aviation system in the world. |
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Passengers & Cargo:
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“We’ve come a long way in the first century of powered flight, and when technological advances and innovations are coupled with dedicated airline employees, there is no limit to how far air travel can evolve in the future.”
2010 Economic Report, Air Transport Association
2010 ATA Economic Report, 08/19/2010 | |
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| Delays | | The primary factor that can improve the passenger experience and customer service is mitigating delays. Delays are both frustrating to passengers and disruptive and costly to airlines; it is in the airlines’ own self-interest to minimize and avoid them, if possible. Although the vast majority of delays are out of airlines’ control, ATA member airlines have worked diligently to address past deficiencies, and they will continue their efforts to improve those factors that are within their control. This section describes the cost of delay, solutions to reducing delay and provides informational tools that passengers can use when preparing to travel. |
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Dealing With Delays
Airlines make every effort to avoid or minimize these disruptions, and to provide essential needs for customers when lengthy ground delays do occur. However, passengers also can take steps to be prepared to deal with an unexpected lengthy onboard delay. | |
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Passenger Travel Tips(03/25/2010)
This resource page is available to assist passengers as they plan and prepare to depart for travel. |
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